FAQ
Q1: Are you a machine manufacturer or trading company?
A1: We are a reliable machine manufacturer that could gives u best service. And our machine can be customized by client's requirement. Welcome to visit our factory!
Q2: How do you guarantee this machine normally operating?
A2: Every machine is tested by our factory and other client before shipping, We will adjust the machine to optimal effect before delivery. And spare is always available and free for you in warranty year.
Q3: How can I install this machine when it arrives?
A3: We will send the engineers overseas to help client installing, commissioning and training.
Q4: Could I choose the language on touch screen?
A4: It's no problem. You can choose Spanish, French, Italian, Arabic, Korean, etc,.
Q5: What should I do to choose the best machine for us?
A5: 1) Tell me the material you want to fill, we'll choose the suitable type of machine for you to consider. 2) After choose the suitable type of machine, then tell me the filling capacity you need for the machine. 3) At last tell me the inner diameter of your container to help us choose the best diameter of the filling head for you.
Q6: Do you have manual or operation video for us to know more about the machine?
A6: Yes, we will send you the manual and operation video after you ask for us.
Q7: If there's some spare parts that broke, how to solve the problem?
A7: Yes, we will send you the manual and operation video after you ask for us.
Q8: If there's some spare parts that broke, how to solve the problem?
A8: First of all, please take the pic or make a video to show the problem parts. After the problem is confirm from our sides, we'll send you the spare parts for free, but the shipping cost should be paid by your side.
Q9: Do you have manual or operation video for us to know more about the machine?
A9: Yes, we will send you the manual and operation video after you ask for us.
Q10: If there's some spare parts that broke, how to solve the problem?
A10: Yes, we will send you the manual and operation video after you ask for us.
Q11: If there's some spare parts that broke, how to solve the problem?
A11: First of all, please take the pic or make a video to show the problem parts. After the problem is confirm from our sides, we'll send you the spare parts for free, but the shipping cost should be paid by your side.